People make the difference

The knowledge of both each individual and the overall team is essential to uncompromising quality. Professionalism, too, has a key role to play, and requires an environment and culture that allow both the team and its members to take responsibility, exercise authority and use resources.

This is how we implement our insights into day-to-day healthcare. We organize staff, management and local resources with the patient at the center. The organization and local management must clearly delegate responsibility and authority to their employees, in order to create independence, initiative and continuous improvements. We measure and follow up on quality, productivity and finances in a structure that mirrors the organization. We develop and train our managers and employees to strenghten responsibility and drive change. This continuous development creates medical excellence in healthcare.