All healthcare is based on the patient’s need for care. This applies to medical treatment, as well as the research and development of new medicines, new treatment methods and how healthcare is organized and managed. Patient needs are therefore also the starting point for our approach to good healthcare in the Capio model. We divide this concept into two parts which together form the patient’s total healthcare needs.
The diagnosis, or several diagnoses, is the basis for medical treatment and determines where in the care chain a patient is best treated, the treatment methods and any medication that are necessary, and the need for other support from a society’s resources.
It is also vitally important to understand the patient’s circumstances. Factors such as age, gender, nationality, ethnic background, civil status, housing situation, working conditions, and so on, create varying patient needs in terms of how care will be received, in order to achieve the best possible treatment.
Diabetes is one of Sweden’s most prevalent universal diseases and an estimated approximately 4% of the population have been diagnosed with diabetes. The treatment methods and medication are well-known and the healthcare sector has tried and tested procedures to provide adequate care to this group of patients. On the other hand, people with the same diagnosis can have very different circumstances in life. They may be children, or older people with multiple illnesses, who each require different contact, treatment and information from the healthcare profession. Even though the medical treatment of diabetes is the same, the care must be adjusted to take account of the circumstances, and healthcare needs, of different patients.
Once we understand our patient groups’ overall need for healthcare, we can form the content of our work. We can give the right medical treatment, clear information and an adequate treatment – as and when the patient needs us.